Service Management with very strong ITIL experience

Candidates will ideally have security clearance as some of the projects are sensitive - if you don't have security clearance this will be sought as soon as possible (upon being hired)

This is a hybrid role and the successful candidate must be able to travel into the City of London two/three days a week

Please send your CV to me, Martin Warner, and I will get back to you as soon as possible

The role is as below and I welcome applications from candidates with a very strong ITIL/Service Management background

Working with IT and the business to manage incidents, identifying and managing timely service restoration.

• Manage the communication activities of incidents, identifying and managing comms channels
• Create exceptional customer experience
• Working closely with Product Owners, Business and Project Managers to communicate new services and upgrades
• Ensuring solutions align with Service resilience standards
• Ensuring internal Information Technology communications are aligned with strategy
• Continually update the IT Global Intranet
• Engagement and adoption to determine audience engagement techniques
• Ensuring tickets are efficiently managed
• Identify root cause and tracking of preventative actions
• Drafting and sending IT incident management and operational readiness communications
• Attending stand ups and ensuring all follow up items are completed
• Working closely with Service Owners, Business Product Owners, Business Relationship Managers and Technical Project Managers to smoothly transition new services and upgrades to operational status.
• Ensuring new solutions align with Service resilience standards
• Designing support models to map to the expected service levels
• Service reviews with owners and producing necessary reporting attributed to the reviews
• Identifying operational risks
• Progressing administration tasks

Qualifications / Skills / Experience:

• Suitable tertiary qualifications in Information Technology or equivalent experience
• Experience working with global and virtual teams
• Experience in Service Management, including Incident, Problem, Change Management and Service Levels.
• Excellent communication and problem-solving skills
• Identifying, analysing, engaging, and influencing a spectrum of stakeholders
• Able to deliver outstanding service
• Service Management tools experience (**** please find out which ones)
• ITIL Certifications